Shipping policy

Thank you for shopping at Kitchlance.
We are committed to delivering your products as safely and efficiently as possible. As we work with trusted global suppliers to offer high-quality items, please review our shipping policy below.

⏱ Processing & Shipping Times

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.

Shipping Time

Once shipped, delivery within the United States usually takes 7–13 business days, depending on your location and product origin.

Order Cut-Off Time

Orders placed before 5:00 PM (PST) on business days will begin processing the same day.
Orders placed after 5:00 PM (PST), on weekends, or on public holidays will be processed on the next business day.

Total Delivery Estimate

Please allow approximately 8–15 business days for total delivery.

Note: Some items may ship separately if sourced from different suppliers. In such cases, you will receive separate tracking numbers.

📦 Shipping Destinations

We currently ship to all 50 U.S. states, including Alaska and Hawaii.

  • Delivery to Alaska and Hawaii may take longer, up to 30 business days

At this time, we do not ship to:

  • P.O. Boxes
  • APO/FPO addresses
  • International destinations

🚚 Shipping Methods & Carriers

We use reliable domestic and global carriers, including:

  • USPS (United States Postal Service)
  • UPS
  • FedEx
  • DHL
  • Regional couriers (depending on supplier location)

Once your order ships, your tracking number will be emailed to you.
Tracking updates may take 24–72 hours to appear.

💲 Shipping Rates

Shipping Method Estimated Delivery Time Cost
Free Standard Shipping 8–15 business days Free

There are no hidden or additional charges.

⚠️ Delays & Exceptions

While we are not responsible for delays caused by shipping carriers, we will gladly assist you in tracking your package if it is significantly delayed.

Delays may occur due to:

  • Processing times
  • Customs or import inspections
  • Weather conditions or carrier disruptions
  • Holidays or peak seasons (e.g., Black Friday, Christmas)

🔍 Tracking Your Order

Once your order ships, you will receive an email containing your tracking number and carrier link.

You can track your shipment via the carrier’s website or through our Track My Order page.

If tracking information does not update within 5 business days, please contact us.

🔄 Order Changes & Cancellations

You may request order changes or cancellations within 12 hours of placing your order.

After this time, your order may already be in processing or shipped, and we cannot guarantee changes.

📦 Damaged Items

If you receive a damaged item:

Damaged items must be reported within 48 hours of delivery to be eligible for replacement.

🔁 Returns & Refunds

Our Return & Refund Policy is available on a separate page.
Please review it for eligibility, timelines, and instructions.

Shipping costs are non-refundable, unless the return is due to our error (wrong or defective item).

📞 Contact Us

If you have any questions regarding shipping or your order, feel free to contact us:

Kitchlance

Address: 13138 Bluefield Ave, La Mirada, CA 90638, USA

Email: support@kitchlance.com
Phone: +1 (323) 435-3953
Website: Kitchlance.com