Refund policy

This policy applies to all orders placed on Kitchlance and delivered within the United States.

At Kitchlance, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may be eligible for a return or exchange under the terms outlined below.

🔄 Return Window

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

✅ Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

  • Unused and in original condition
  • In original packaging
  • Proof of purchase (order number or receipt) included

🚫 Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods
  • Custom or personalized items
  • Gift cards

📦 How to Start a Return

To initiate a return, please contact us at:

Email: support@kitchlance.com

Please include your order number and reason for return in your email.
Our support team will guide you through the next steps.

🚚 Return Shipping Costs

  • Customers are responsible for return shipping costs
  • If the return is due to a defective, damaged, or incorrect item, Kitchlance will cover the return shipping cost

We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking information.

🔁 Exchanges

We only replace items if they are defective or damaged.

If you need to exchange an item for the same product, please contact us at support@kitchlance.com before returning the item so we can assist you with the process.

⚠️ Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive a defective, damaged, or incorrect item, contact us immediately at:
support@kitchlance.com

We will resolve the issue at no additional cost to you.

💳 Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

  • Approved refunds will be processed within 10 business days
  • Refunds are issued to your original payment method
  • Processing times may vary depending on your bank or payment provider

📞 Contact Us

If you have any questions regarding returns or refunds, please contact us:

Kitchlance

Address: 13138 Bluefield Ave, La Mirada, CA 90638, USA

Email: support@kitchlance.com
Phone: +1 (323) 435-3953
Response Time: 24–48 business hours