Privacy policy

This Privacy Policy describes how Kitchlance operates its website and services, including all related content, features, tools, products, and services to provide customers with a curated shopping experience.

Our store is powered by Shopify, which enables us to securely provide our Services to you.

This Privacy Policy explains how we collect, use, process, and disclose your personal information when you visit, use, or make a purchase from our Services. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control regarding personal information matters.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal Information” means information that identifies or can reasonably be linked to you.

Depending on how you interact with our store, we may collect:

A. Contact Information

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number

B. Payment Information

  • Credit/debit card details (processed securely)
  • Transaction details
  • Payment confirmations

We do not store full payment card numbers.

C. Account Information

  • Username and password
  • Preferences and saved items

D. Order & Transaction Information

  • Products viewed or added to cart
  • Purchase history
  • Returns and exchanges

E. Device & Usage Information

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Interaction data

2. Sources of Information

We collect personal information:

  • Directly from you (when you place an order, contact us, or create an account)
  • Automatically through cookies and similar technologies
  • From service providers (payment processors, shipping providers)
  • From marketing or analytics partners

3. How We Use Your Information

Provide & Improve Our Services

  • Process orders and payments
  • Arrange shipping and delivery
  • Manage returns and exchanges
  • Provide customer support
  • Personalize product recommendations

Marketing & Promotions

  • Send promotional emails (if you opt-in)
  • Show relevant advertisements

You may unsubscribe at any time.

Security & Fraud Prevention

  • Detect and prevent fraudulent transactions
  • Protect our website and customers

Legal Compliance

  • Comply with applicable laws
  • Respond to lawful requests

4. How We Share Personal Information

We do not sell your personal information.

We may share information with:

  • Shopify (store hosting platform)
  • Payment processors
  • Shipping carriers
  • IT and analytics providers
  • Legal authorities when required

All partners process data in accordance with applicable privacy laws.

5. Relationship with Shopify

Our store is hosted by Shopify. Shopify may process personal information to:

  • Provide secure checkout
  • Improve store functionality
  • Support analytics and advertising features

To learn more, visit: https://privacy.shopify.com

6. Cookies & Tracking Technologies

We use cookies to:

  • Improve website performance
  • Remember preferences
  • Analyze traffic
  • Support advertising

You can control cookies through your browser settings.

7. Children's Privacy

Our Services are not intended for individuals under 16 years of age.
We do not knowingly collect personal information from children.

If you believe a child has provided us with personal data, please contact us for removal.

8. Data Security & Retention

We use commercially reasonable safeguards to protect your personal information.

However, no method of transmission over the internet is 100% secure.

We retain personal information only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes

9. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction
  • Request deletion
  • Request data portability
  • Opt out of targeted advertising

To exercise your rights, contact us using the information below.

We will not discriminate against you for exercising your rights.

10. International Data Transfers

Your information may be processed outside your country of residence.
Where required, we rely on appropriate legal safeguards for international transfers.

11. Changes to This Policy

We may update this Privacy Policy periodically.
Any changes will be posted on this page with an updated date.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

Kitchlance

Address: 13138 Bluefield Ave, La Mirada, CA 90638, USA

Phone: +1 (323) 435-3953

Email: support@kitchlance.com

Response Time: 24–48 Business Hours